FAQs

Q?Do we pay referral fees?

Yes. If you refer a client to Textus Design Solutions, you will be paid a referral fee of 10% on the first project referred.

Q?Who owns the website once the website design is completed?

The website belongs to you – we send you a copy of the website via electronic transmission, cd, or jump / flash drive, which ever you prefer. This copy is for your retention and should you wish to use another web design or web hosting company – you are completely at liberty to take this copy to them for them to use.

Q?Can I have a professional email address?

Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realized how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!

Q?Why should I choose TDS for my web development company?

We are an established web development company delivering web design and internet development services of any complexity to clients throughout the continental U.S. Being in the IT business for a mere 4 years may sound discouraging. Lead by a team of top IT graduates and educated design professionals, we are an up and coming firm with emphasis on customer service.

Q?Now you have completed the website design – can I arrange that all my email goes through you and can you also provide Spam Filtering for my emails?

Yes – we can set up as many email boxes as you require and we also have an excellent Spam Filtering Service which gets rid of those unwanted spam emails. Our spam filtering service automatically reads every email sent to you and decides whether to move it to a special spam holding mailbox or to send it on to you.

Q?Once my website design is completed can you provide web hosting?

Although currently we do not provide website hosting, we are partnered with some excellent hosting service providers. Our association with such providers, can provide you with a wholesale discount on your hosting services. Just another way we add value to our services.

Q?Will I find my website on the search engines?

Yes, we always design websites to be search engine friendly

Q?If I use your web hosting & email facilities can you provide Spam filtering services?

Yes we offer a great deal of spam filtering programming on multiple platforms.

Q?What if I do not like the design?

If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

Q?Do you display any banners or pop-up ads on my website?

Absolutely not! – It’s your website and you have total control over the contents and who advertises on it.

Q?Do you redesign existing websites?

Yes, we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies.

Q?I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

Q?How many pages can I have on my web site?

As many as you like. From a search engines point a view – The more the better!

Q?How can I accept credit cards on my website?

There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

Q?How much will a website cost me?

The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around $750.00 whereas a full ecommerce website with a large number of pages and a CMS system could cost any where between $1,250.00 and up. If you give us a call, we will be pleased to discuss your website design requirements and give you a fixed quotation. We bill by the project, not the hour.

Q?Is there any training provided with the Content Management System – CMS?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you; however, if at any time you have any questions, we are available 24/7 with customer support to run through the procedures or answer any queries you may have with a management contract.

Q?When can I update my website content?

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don’t have any html. skills, then we can update the website for you. Our charges are very competitive.

Q?Can I have an e-commerce system for my website?

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared on line” we can interface to organizations like Worldpay, Protex, Zen-Cart, OS Commerce, PayPal, or whichever third party you wish to use.

Q?Do I need to install any software?

No, is the simple answer.

Q?Can I see how many visitors I’ve had to my website?

Yes, we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Q?Can I get e-mail with my website?

Yes you can have email, and you will probably wish you set-up several email addressed (e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com).

Q?Do you use Flash animation in your website design?

Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use “flash” to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information.

Q?Do you guarantee that my site will always be available?

No web design service can guarantee 100% up-time; many uncontrollable variables concerning your hosting provider can, at times, cause a site crash; however, if you chose TDS as your web site maintenance and management provider, we can guarantee redundant back ups and quick fixes if such an event occurred.

Q?Can you provide all our web design and hosting services?

We are your one stop company to provide all your web services minus web hosting. At the time, we are not providing web hosting, but have excellent relationships with all the major web hosting providers. No more – not knowing who to call if you have problems – we can register your domain name – design your website – manage your web hosting company and arrange your email accounts for you.

Q?Will everyone see my web site the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously, as technology alters then eventually all websites may need reevaluation.

Q?Am I tied into TDS for any site maintenance or updates I wish to do once my website is designed?

No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Q?How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask TDS to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

Q?Do I need a database on my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

Q?I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Q?How long will it take for my web site to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Q?Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

Q?Once my website design is completed – what after sales services do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date

Q?Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention

Q?In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Q?Will my website design be” Search Engine” friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

Q?How to choose which web designer to design my website? Why choose Textus Design Solutions’ Services!

There are thousands of web designers – most advertise on the Internet trying to persuade you to place your website design in their hands. Which web designer should you choose? What knowledge should your web designer have? Give us a call; we will advise you on what to look for in a designer even if you choose not to pursue services with TDS.

Q?I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.